Dhaval Chadha, you are CEO and co-founder of Justos. Can you present Justos, tell us who you are, what is your strategy and your ambition?
Justos is a car insurance startup in Brazil, founded by three Silicon Valley veterans with a shared mission: to transform auto insurance through the power of telematics and artificial intelligence.
Our strategy centers on using these technologies to create systemic competitive advantages in underwriting, pricing, customer loyalty, claims, and the overall customer experience.
By fundamentally improving our cost curve and elevating the insurance journey, we’re able to deliver more value at significantly lower operating costs. Our ambition is nothing less than to become the leading property, casualty, and life insurer in Latin America.
Can you talk about your connected program. Why launching a connected insurance program? What was the motivation behind it? What value does it bring to you and to your customers?
Our connected insurance program is built on telematics technology, which we leverage both for underwriting and for enhancing pricing and loyalty. The motivation behind launching this program was twofold: first, to identify drivers who are statistically responsible for a disproportionate share of claims—allowing us to make better underwriting decisions and reduce risk; and second, to create a compelling rewards program for safe drivers.
By offering discounts and points redeemable with popular partners like Uber, McDonald’s, and Brazil’s leading gas stations, we’re able to lower the effective price for our best drivers. This approach not only makes insurance more affordable for responsible drivers but also strengthens loyalty and engagement, ultimately boosting retention.
What are the main results of your connected program? Does it make your customers drive better? Have you any metrics to share with us to show the success of the program?
The greatest impact of our connected program has been on underwriting: telematics data has enabled us to confidently exclude high-risk drivers, who are often uninsurable at sustainable rates. While it’s still too early to measure definitive behavior change across the board, we have observed better risk selection, as our positioning as “insurance for good drivers” attracts safer customers—a positive selection bias we believe strengthens our portfolio.
Additionally, we’re seeing encouraging signs that better drivers are more loyal and remain with us longer, supporting our thesis that telematics-driven rewards can meaningfully improve customer retention.
What is your feedback on using our SDK DriveKit and working with our team?
Integrating DriveQuant into our operations has been seamless. We were working with a different provider and the transition was very smooth. The technology has performed reliably, allowing us to quickly and effectively roll out our connected insurance program. Working with the team has been a positive experience—they have been responsive, professional, and supportive throughout the process, making them a valued partner in our journey to reinvent insurance in Latin America.
